All too often interpersonal conflict, especially harassment cases go unattended or end up with costly investigations (time, money, resources and personal trauma). Mediation offers an alternative process (not instead) to conflict resolution, allowing parties to resolve problems and let go of their sense of grievance and mend broken relationships.
Mediation Skills Training is a 4 day programme which will cover the entire mediation process from first contact with the first party to closure and review. It aims to give participants a solid foundation in fundamental Mediation Skills, such as active listening, impartiality, rapport building with disputants, managing conflict and facilitating negotiation. It aims to develop an understanding of mediators own responses to conflict, so that they can manage their own feelings and assumptions and interact constructively with disputants. Read more here.
If this programme is for you, complete the application form and return it to Debbie Baxter, HR Manager and Mediation Lead.