Do you want to learn how to identify and manage challenging communications?
Do you want to learn approaches in how to operate in this environment?
This workshop involves applying sound psychological theory and practices to make a real difference in personal performance in challenging communications. During the day you will explore how clarifying feelings of threat enables us to see things more clearly and solve problems more effectively.
You will apply evidence-based models and theories to address thinking errors and distortions which may hamper our success in building resilience and in dealing with challenging communications. There will be opportunities for you to work interactively with actors, in pairs and in groups. You will also be encouraged to reflect individually on a range of exercises, such as case studies and role plays. You will receive professional support in developing an action plan in relation to specific upcoming, challenging conversation or issues you are facing.
When: Wednesday 29 June 2016
Time: 9.00am – 5.00pm
Venue: Barton Grange Hotel, Preston
Please feel free to forward this invitation to colleagues who may be interested in attending.
For more information or if you have any questions please contact email@example.com
NHS North West Leadership Academy
tel: 0161 625 7360 email: firstname.lastname@example.org