- Research on improving people’s experience of healthcare suggests that work is needed to use experience data, not just for measurement but to stimulate local service improvement. Experience-based co-design uses video interviews with service users to engage staff in just such a change process.
- This report recommends that
- Experience-based co-design (EBCD) of healthcare involving service users as partners with staff should be actively promoted nationally and locally, as an effective way to achieve person-centred improvement and cultural change in healthcare
- ‘Trigger films’ of people talking about their experiences of services are a key part of the initiative. Existing, nationally produced trigger films have been shown to be a low-cost high impact resource.
- Policymakers should consider funding and support for further trigger films to expand this free-to-use national resource.
- National and local health organisations should raise awareness among NHS staff about the Healthtalk online resource on health experiences, and support development of new interview collections to cover areas not yet included in the Healthtalk archive.
- Maintenance of The King’s Fund EBCD toolkit should be supported, alongside continued investment in The Point of Care Foundation codesign training programme for NHS staff and patient leaders.
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