Raising and responding to concerns - Health Education England

In recent years, it’s become clear that some staff don’t have the knowledge or confidence to raise or respond to concerns about patient safety and Sir Robert Francis' report into the failings at Mid Staffordshire NHS Foundation Trust recommended that every NHS organisation should provide training on the value of speaking. In response, we’ve developed an e-learning session and two films - 'Raising Concerns' and 'Responding to Concerns' - that aim to raise awareness on the importance of raising concerns, build confidence amongst staff on how to do so and equip managers with the knowledge, skills and confidence to respond adequately, timely and safely.

Raising concerns eLearning

The e-learning session will act as a helpful resource to current and future healthcare staff by promoting all relevant policies, procedures, best practice and available support in relation to raising concerns. It teaches NHS staff the value of speaking up and highlights what support is available. Speaking up about wrongdoing at the earliest opportunity can save lives, prevent harm and protect organisational reputation.

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Raising & responding to concerns films

As educational tools, the films will support healthcare professionals at all levels – ensuring they feel empowered to both raise and respond to concerns. The films look at three scenarios that highlight broad lessons to be applied elsewhere. As well as stressing the importance of raising and responding to concerns, the films explain what to do and signpost to further information.

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Raising concerns

Responding to concerns